Critical Time Intervention (CTI) is an evidence-based model focused on reducing hospitalizations for those with severe mental health conditions. It is designed to support individuals as they transition out of hospital settings and back into their community. Our CTI team works closely with clients during this vulnerable period, helping them access the care, stability, and community supports they need to thrive.

Some key aspects of the program are:

• CTI is phase-based.
  • Participants begin with intensive support and gradually steps down to lower-intensity care as clients become more connected to long‑term providers.
• CTI utilizes a care coordination model.
  • Our team focuses on case management, linkage to resources, and practical support, and we work in collaboration with the participants’ current treatment provider.
• Our CTI program is mobile and person-centered: Staff meet clients where they are, in the community, at home, or wherever support is most needed.
• First in Westchester: We are the first CTI team in Westchester County, part of New York State’s statewide CTI rollout.

We have assembled a multidisciplinary team to ensure clients receive comprehensive, well-coordinated support. Greater Mental Health’s CTI team includes Care Managers, Peer Care Managers, Mental Health Professionals (clinicians), a Medical Liaison, such as a Registered Nurse or Licensed Practical Nurse (LPN), and a Team Leader who is a Licensed Master Social Worker (LMSW).

This blend of clinical, medical, and peer perspectives provides clients with holistic, person-centered support.

CTI is designed specifically for individuals leaving inpatient or emergency psychiatric settings who may benefit from short‑term, intensive transitional support.

Eligibility criteria:

• 18 years or older
• Resident of Westchester County
• Has been diagnosed with a Serious Mental Illness

• All referrals must come from hospitals in Westchester.

Through 2029, Greater Mental Health’s CTI program has no insurance barriers, we can serve individuals who are uninsured or under‑insured.